Delivery

  • Purchase of $150 or more
    Free delivery with the code LIVRAISONZERO
    Delivery time 1-2 business days
    Shipment via Canada Post with basic insurance and tracking number.

    Purchases under $150
    Fixed cost of $15
    Delivery time 1-2 business days
    Shipped via Canada Post with basic insurance and tracking number.

    À Montréal, la livraison se fait préférablement à vélo (plus rapide et plus écologique ;-) Les coûts sont ceux mentionnés ci-haut, vous aurez le choix de cette option en finalisant votre commande. Je communiquerai par la suite avec vous pour planifier cette livraison car vous devez être présente pour recevoir votre colis.

  • Tous les colis sont livrés par avion avec une assurance de base et un numéro de repérage. Veuillez me contacter pour connaître les tarifs et les modalités.

    La règlementation actuelle exige que les frais de douanes soient payés avant la livraison, ils seront donc inclus dans les tarifs que je vous fournirai.

  • All packages are delivered by air with basic insurance and a tracking number. Please contact me for rates and terms. Customs charges are the responsibility of the buyer.

Returns

  • If you are not completely satisfied with your purchase, please contact me within 7 days of receiving your package for an exchange or a credit note. Jewelry and boxes must be returned in their original condition: they must not have been worn or damaged.

    Shipping and return costs, as well as customs duties if applicable, are the responsibility of the buyer and are non-refundable.

    Please note that a 25% return fee applies to solid gold jewelry. As these are handmade to order especially for you, this fee serves to compensate in part for the extra time and expense incurred in producing your original order. Thank you for your understanding!

    Solid gold rings, custom orders and discounted items are final sales.

  • As each order is treated with the utmost care and attention, they are non-refundable. If the jewelry ordered is not suitable, it can be exchanged. See exchange policy above.