Shipping & Returns

Delivery

Free shipping in Canada on purchases of $200 or more! With code LIVRAISONZERO

Montreal

Delivery is preferably by bicycle. However, you must be present to receive your parcel. Please provide a phone number with your address when finalizing your purchase. Flat rate of $15. Delivery time: the day of shipment.

It is also possible to schedule a pick-up in Hochelaga-Maisonneuve and avoid delivery fees. Choose this option when finalizing your purchase and contact me to make an appointment.

Rest of Canada

If you are unable to attend, and for all addresses outside Montreal, delivery is made via Canada Post's Xpresspost service. A tracking number will be provided so you can follow your package. Flat rate of $15. Delivery time: one to two business days following shipment.

United States 

Delivery is by airmail with Canada Post. A tracking number will be provided to track your package. Fixed cost of 15$. Delivery time: seven to ten working days following the shipment. Customs fees are the responsibility of the buyer.

Rest of the world

All packages are delivered by airmail with loss and damage insurance. Please contact me for rates and terms. Customs fees are the responsibility of the buyer.

Returns

If you are not fully satisfied with your purchase, please contact me for an exchange or refund within 7 days of receiving your package. The jewel and its box must be returned in their original condition: they must not have been worn or damaged. Shipping charges are non-refundable, and return shipping and applicable customs fees are the responsibility of the buyer. Custom orders and discounted items are final sales.

Please note that a 25% restocking fee applies. As the jewelry is handmade for you following your purchase, this fee is to compensate for the extra time and expense incurred in producing your order. Thank you for your understanding!