Delivery

  • Purchase of $150 or more
    Free delivery with the code LIVRAISONZERO
    Delivery time 1-2 business days
    Shipment via Canada Post with basic insurance and tracking number.

    Purchases under $150
    Fixed cost of $15
    Delivery time 1-2 business days
    Shipped via Canada Post with basic insurance and tracking number.

    In Montreal, delivery is preferably by bicycle (faster and more ecological ;-) The costs are those mentioned above. I will contact you to schedule delivery, as you must be present to receive your package. If this is not possible for you, your order will be delivered by Canada Post.

  • Fixed cost of $20
    Delivery time 7-10 working days
    Air freight via Canada Post with basic insurance and tracking number

    Customs charges are the responsibility of the buyer.

  • All packages are delivered by air with basic insurance and a tracking number. Please contact me for rates and terms. Customs charges are the responsibility of the buyer.

Returns

  • If you are not completely satisfied with your purchase, please contact me within 7 days of receiving your package for an exchange or a credit note. Jewelry and boxes must be returned in their original condition: they must not have been worn or damaged.

    Shipping and return costs, as well as customs duties if applicable, are the responsibility of the buyer and are non-refundable.

    Veuillez noter que des frais de retour de 25% s'appliquent sur les bijoux en or massif. Comme ceux-ci sont confectionnés à la main sur commande spécialement pour vous, ces frais servent à compenser en partie pour le temps et les dépenses supplémentaires encourues pour la production de votre commande originale. Merci pour votre compréhension!

    Les bagues en or massif, les commandes personnalisées et les items achetés à rabais sont des ventes finales.

  • As each order is treated with the utmost care and attention, they are non-refundable. If the jewelry ordered is not suitable, it can be exchanged. See exchange policy above.